Refund policy

Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return or exchange unworn and unwashed items within 5 days of receiving. To initiate a return or exchange:

  • Contact our customer service at vfbyvisona@gmail.com to request a return authorization.
  • Items must be in original packaging with all tags attached.
  • No Refunds: We do not offer cash refunds for any items purchased. All sales are final.
  • Store Credit: If you are unsatisfied with your purchase, you may return eligible items for store credit within 5 days of receiving your order. Store credit will be issued in the form of a gift card that can be used for future purchases. VALID FOR 30 DAYS.
  • Final Sale Items: Please note that ALL SALE items are final and cannot be returned or exchanged.


Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs.


Payment Methods

We accept the following payment methods:

  • Major credit cards (Visa, MasterCard, American Express)
  • PayPal

Transactions are processed through secure payment gateways to ensure the protection of your financial information.


Terms of Service

By using our website, you agree to comply with all applicable laws and regulations. You must not misuse the site or its content. We reserve the right to terminate your access if we identify any violations of these terms.


Customer Service

For any inquiries or assistance, please reach out to our customer service team at vfbyvisona@gmail.com or 787-608-3435. We strive to respond within 24-48 hours.


Changes to Policies

We may update these policies from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this page periodically for updates.