Shipping policy

Shipping and Handling Policy

At VF by Visona, we take great care in packaging your orders to ensure they arrive in perfect condition. However, please be aware of the following:

1. Responsibility for Shipping: Once your order has been dispatched, it is the customer's responsibility to ensure the items are received. We are not liable for any lost, damaged, or stolen items during transit.
2. Tracking: After your order is shipped, you will receive an email notification with tracking information to monitor your package's journey. We encourage you to keep an eye on your shipment and contact the carrier if there are any issues.
3. Claims for Lost or Damaged Packages: 
• If your package is lost or damaged during shipping, please contact the shipping carrier directly to file a claim.
• Keep your order confirmation and any related tracking information handy, as you may need to provide these details.
4. Customer Support: If you have any questions or concerns regarding your shipment, you can reach out to our customer support team at [your email address]. While we cannot assume responsibility for lost or damaged items, we are here to assist you with any inquiries.

Thank you for choosing VF by Visona. We appreciate your understanding and support!